hipping Policy

Effective Date: September 15, 2026 Store Name: Bigkart.store

At Bigkart.store, we are committed to delivering your orders safely, reliably, and on time. Please read the following shipping policy to understand how we process and deliver your purchases.

1. Order Processing Time

• Orders are generally processed within 1–3 business days after the order is placed.

• Orders are not usually processed on Sundays or public holidays.

• Once your order has been dispatched, you will receive a shipping confirmation with tracking details, where available.

• During sales, promotions, or periods of high order volume, processing may take longer. We will make reasonable efforts to keep you informed.

2. Shipping & Delivery Time

• Standard delivery generally takes 3–7 business days after dispatch, depending on your location and courier service.

• Delivery to remote areas, rural locations, or difficult-to-service pincodes may take additional time.

• Estimated delivery dates are indicative and may be affected by weather, transportation delays, public holidays, courier issues, or other circumstances beyond our control.

Note: The actual delivery time may vary depending on the destination pincode and the availability of courier services.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your order.

• Any free-shipping offer will be subject to the terms and conditions of the applicable promotion.

• Additional charges, if applicable, will be communicated clearly before order confirmation.

4. Order Tracking

Once your order is shipped, we may provide a tracking link or tracking number through email, SMS, WhatsApp, or other available communication channels.

You can use the tracking details to check the current status of your shipment. Tracking updates may take some time to appear after dispatch.

5. Delivery Attempts

• Our courier partners may make multiple delivery attempts.

• Please ensure that your shipping address, phone number, and pincode are accurate.

• If a delivery attempt fails because the customer is unavailable, the address is incorrect, or the order is refused, the courier may return the parcel to us.

• For Cash on Delivery orders, please keep the required amount ready at the time of delivery.

6. Incorrect or Incomplete Address

Bigkart.store is not responsible for delays or failed deliveries caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

If you notice an error in your shipping address, contact us as soon as possible after placing your order. We will try to assist, but changes cannot be guaranteed once the order has been dispatched.

7. Damaged, Missing, or Incorrect Items

If you receive a package that appears damaged, or if your order contains a missing or incorrect item:

• Contact our customer support as soon as possible.

• Share your order number, a description of the issue, and clear photographs or an unboxing video, if available.

• We will review the issue and, where applicable, arrange a replacement, refund, or another suitable resolution in accordance with our return and refund policy.

8. Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery period, please contact us so we can check with the courier partner.

In the event that a shipment is confirmed as lost, we will work with the courier to investigate and provide an appropriate resolution, subject to the circumstances and applicable policy.

9. Cash on Delivery (COD)

COD availability may depend on your delivery location, order details, and courier serviceability. We reserve the right to restrict COD for certain orders or pincodes where necessary.

For COD orders, payment must be made to the courier at the time of delivery.

10. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact us:

Website: Bigkart.store